A stalled sponsor bank application cleared on the next pass
Two diligence cycles had ended without a decision. The product was fine; the package describing it was not.
- Embedded banking platform
- Client type
- About 10 weeks to approval
- Duration
- Consulting project
- Engagement model
- 2
- Services used
01 The challenge
- Sponsor bank appetite had tightened, and the program narrative did not answer the questions diligence actually asks.
- The split of compliance obligations between platform and partner had never been written down.
- Flow-of-funds documentation did not match what the product actually did.
02 What we did
- 01 · Define
Account types, money movement, ledger model, card attachment, and a written split of compliance responsibilities.
- 02 · Package
Policies, flow of funds, KYC approach, and a program narrative written for the reader who makes the decision.
- 03 · Match
Partner evaluation across middleware providers and direct bank programs, matched to the program's actual risk profile.
- 04 · Review
Commercial and term review before signature.
03 What changed
- Approved on the next diligence pass with a complete package.
- The platform kept a compliance responsibility map it still operates from.
- Cloud controls and evidence were aligned to the frameworks the bank asked about.
Incomplete packages were the whole problem. We could not see it from inside.
More engagements
Anonymised engagements from across the six core services.
All case studiesA platform earning a thin referral share on customer processing wanted the margin that sat with its processor, without the registration, capital, and compliance headcount a full PayFac requires.
Field-services SaaS platform An ISO gave its agents their selling week backAgents were spending roughly half their time on statement analysis, applications, and chasing processors. The fix was not more headcount on the sales side.
Independent sales organization A card-not-present merchant came back from a monitoring thresholdA rising dispute ratio put the account within sight of a card brand monitoring program, and with it the processing relationship itself.
Subscription merchant processing at scaleStraight answers
The questions that come up when a buyer recognises their own portfolio in one of these.
How does an engagement start?
What does an engagement cost?
Can we stop after the Assess?
How long does an engagement take?
Who actually does the work?
Do you work inside our systems?
What do you need from us to start?
Still not sure whether this is your problem too is what you need?
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Get your free Assess
Tell us what is happening. We reply within one business day with a US-based practice lead, not a salesperson.
- 01Within 1 business dayA US-based practice lead replies and books a 30 minute call.
- 02On the callWe map the problem, the volume, the partners, and the constraints.
- 03After the callYou get a written read of one to three pages, yours to keep.
- Handled under NDA
- Written, not a slide deck
- No obligation to continue